Please allow two to three working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
If your doctor has decided that you need regular medication you may not need to be seen each time you require a prescription. You may also request that your prescription be collected by a local pharmacy of your choice.
Repeat medication can be ordered using the Patient Access service. You will need to register for this service at your practice and once registered you may order your repeat medication at any time during the day or night, by ticking the boxes alongside the medication you require on the right-hand tear-off section of your computerised prescription. This can be sent by post or placed in the box near the reception desk or the post box by the medical centre driveway front gates. If you enclose a SAE we can post the prescription back to you, or by ringing or face to face with your local pharmacy. We also have the facility for you to nominate a local pharmacy and your prescription can be sent there electronically (EPS). Ask your local pharmacist for further information.
Medication on Discharge from Hospital
If you visit a hospital, as an inpatient or an outpatient, you will sometimes be given a prescription for medicine by the hospital doctor who has seen you. The prescription will normally be enough to last you for the following seven days following your discharge from hospital.
At the Royal Derby Hospital these prescriptions are dispensed from the Boots pharmacy near the main entrance of the Hospital. Although there may be a short wait at busy times this is normally the fastest and easiest way to obtain your hospital prescribed medicines.
Any requests for Hospital prescribed medicines presented to the GPs at Whitemoor Medical Centre would form part of our repeat prescription work stream and take at least two to three working days to issue. This is because they would need to be reviewed by a GP who would have to take over clinical responsibility for issue of the requested medication.
Our preferred methods of ordering repeat medications are a written request to the practice or your local chemist by completing the right hand side of your repeat prescription or an on-line request.
We now offer the facility to patients to order their repeat prescription on-line through our Website using Patient Access.
From the Home Page click on the repeat prescriptions icon which will direct you to Patient Access and follow the instructions. If you are not already registered with Patient Access you will need to complete this and register. If you have any questions please contact the surgery.
Acute Medication Requests
To order any acute medication: Please E-mail us [email protected] Please include your full name, DOB and address. Please include the names of the medication you are requesting.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Often if you have a chronic disease, such as kidney or heart disease, you will need to be reviewed every 6 months at the chronic disease clinics run by the practice nurse team. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. Please note that if you are invited to attend for any disease monitoring and you do not attend after 3 recalls, your doctor may decide to reduce your medication, thus having the potential of you incurring additional charges for your prescriptions.
Please allow two full working days for prescriptions to be processed ( three days if collecting from a chemist) and remember to take weekends and bank holidays into account.