Practice Policies & Patient Information
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further information is available regarding the complaints form from reception. Or you can click on this link Complaints Leaflet updated Jan 2025 – New
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
GDPR Privacy Notice
General Data Protection Regulation (GDPR) & your Health Record
The Practice collects and processes data on all of it’s patients and this forms part of your medical records. In this respect we are governed by the General Data Protection Regulation that came into force on 25th May 2018.
Please use the links below to view our Practice Privacy Notice and read in more detail about your NHS health record.
GDPR Privacy Notice Whitemoor Medical Centre
COVID19 Privacy Notice Whitemoor Medical Centre
NHS Choices: Your health records
The Clinical Practice Research Datalink
Trusted and government-backed
The Clinical Practice Research Datalink (CPRD) is a not-for-profit organisation, jointly funded by the National Institute for Health Research and the Medicines and Healthcare products Regulatory Agency, which has been providing anonymised healthcare records for public health research for over 25 years.
Whitemoor has joined hundreds of GP practices across the UK to contribute anonymised patient data to CPRD. Data has been used in peer-reviewed research leading to improvements in drug safety and clinical guidelines, resulting in over 1700 publications.
Joining CPRD is endorsed by the Royal College of GPs, the NIHR Clinical Research Network and NHS England.
How the data is used
Data is used for observational research to understand patient and public health outcomes and to develop evidence-based healthcare. Data are also used to support patient-consented clinical studies.
Benefits of joining CPRD
- Anonymised primary care data from Whitemoor will support vital public health research leading to advances in patient safety and delivery of care.
- Patients will have the opportunity to participate in clinical studies that are at the forefront of evidence-based healthcare.
- We will receive regular practice-level quality improvement feedback that will help improve clinical outcomes for patients.
Safeguarding patient data
CPRD only receives and supplies anonymised patient data and complies with robust ethics, governance and security regulatory frameworks. Primary care data is linked to other healthcare datasets by trusted third parties.
Data can only be supplied to bona fide researchers for public health research purposes. CPRD operates on a GP opt-in basis and individual patients have the right to opt out of their data being collected by CPRD for research.
GP Training
Whitemoor Medical Centre is an accredited training practice and founding partner of the Joint Derbyshire Training Hub that is commissioned by Health Education England.
We are extremely passionate about our role in helping to develop the clinical workforce of the future and we would like to thank our patients for their cooperation in the delivery of this training.
GP Registrars
GP Registrars are fully qualified doctors specialising in general practice. Many of them have worked and trained in hospital setting. They are fully qualified to treat patients.
You may be offered an appointment with the registrar but you still have the choice to decide on which doctor you will like to see.
From time to time we may request for your consent to allow your consultation with the GP Registrar to be video-recorded for teaching purpose.
Such videos are kept only temporarily for teaching purpose and would normally only be seen by the GP Registrars and the supervising doctors. You have a right to refuse video recording of your consultation.
Medical Students
The Practice is also a designated teaching practice for medical students. If a student is sitting in with a doctor at the time of your appointment, our receptionist will inform you. Occasionally patients with specific medical problems may be asked to attend for their medical history to be taken and examined by the medical student. This is of course voluntary, our doctors and students are very grateful for your help.
Videoing of consultations
Because we are a teaching practice, on occasions you may be asked to allow a video of your consultation to be made. This will not happen without your consent. Examinations will not be recorded. You may ask for the consultation to be deleted if you change your mind. The video will be for teaching purposes only between doctors and once viewed will be deleted shortly afterwards.
If you decline to be videoed, it will make no difference to your appointment or the availability of the appointment. Please ask one of our reception team if you require any further information.
Regulatory Notice: GP Earnings
Year ended 31st March 2024 (2023/24)
All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services at each GP Practice.
The average pay for GPs working in the surgery in the last financial year was £86,580 (before tax and national insurance).
This is for the following who worked at the practice for more than 6 months
Full time GPs 4.00
Part time GPs 3.00
Salaried GPs 2.00
Locum GP 0
Disclaimer: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time the doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Research
Whitemoor Medical Centre is research active.
Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.
In this practice, you might be asked to take part in a clinical research study. Alternatively, ask our staff about clinical studies suitable for you.
Taking part in a clinical research study is voluntary and can be a rewarding experience.
To find out more about clinical research in the East Midlands visit: https://sites.google.com/nihr.ac.uk/empceoi/general-practice/patient-engagement-resources
Here are some of the Research studies we are currently involved with:
Target Study: Poorly controlled Type 2 Diabetes
Discover Me: Health & Genetics
Profile Study: Prostate Research
We have just been awarded with one of the highest recruiting sites.
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by asking your GP.
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
More Information
For further information visit the NHS Care records website or the HSCIC Website
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.