All surgeries are by appointment and can be made in person,by telephone or online. We are not a walk in service and therefore ask that all patients book an appointment first before arriving at the surgery. This will mean you are less likely to be kept waiting.
Urgent Appointments
We will still have urgent appointments each day with our Advanced Nurse Practitioner. Please note urgent appointments are not for repeat prescriptions, fitness for work certificates or for signing forms. These appointments are to deal with emergencies and serious problems.
Enhanced Access
Whitemoor Medical Centre is part of Belper Primary Care Network, a group of practices in the local area that work together to provide evening and weekend appointments. You must be registered with a member practice to access these services.
Appointments are available Monday – Friday from 18.30 until 20.00 and on Saturdays from 09.00 until 17.00. To access these appointments just call your normal surgery, during it’s normal opening hours only, and request an Enhanced Access appointment.
Appointments available include,
- GP and Advanced Clinical Practitioner for new acute problems
- Clinical Pharmacist – Medication reviews
- Specialist Mental Health Practitioners – for new and ongoing support
- Counsellors – for ongoing support with a range of mental health issues
- Nurses – for a variety of services including vaccinations, smears, wound care and ear irrigation
These services are provided at Whitemoor Medical Centre and Arthur Medical Centre in Horsley Woodhouse.
Telephone Advice
All doctors are available to give telephone advice after their morning surgery. Patients are advised to telephone before 10:00 to arrange this.
The Practice now offers a service for you to discuss your test results with a Doctor. If you are worried or concerned about a recent test result and would like to speak to a Doctor to explain the results, please ask the receptionist to book a telephone consultation for this. The Doctor will contact you to discuss the result in more detail
Appointments are to discuss one problem only
Doctor’s appointments are usually 10 minutes long. If you need to discuss further issues, please ask for a double appointment when you book. This helps the doctors to run on time and helps to prevent other patients from waiting excessively.
Missed and Late Appointments
Missed appointments waste huge amounts of time and effort.
Please bear this in mind the next time you ring and can’t get an appointment – it may be because someone didn’t come to their appointment and forgot to cancel. Please let us know if you cannot make it to your appointment, so that we may give your appointment to someone else. Patients who repeatedly fail to attend their appointments will be sent a letter, and may be removed from our practice.
If you are more than ten minutes late for your appointment, you will only be seen at the discretion of the doctor or nurse and you may have to wait until the end of surgery.
Chaperones
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP or Nurse.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Text Message Reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
